Returns & Refunds

You have 60 days from delivery to request a return. Items must be unused, unworn, with tags attached, and in original packaging. Keep your receipt or proof of purchase. Please note shipping costs are non-refundable.

To start a return, email hello@thafael.com.

Return Shipping

United States

● We provide a prepaid return label. A $10 shipping fee is deducted from your refund. Returns ship to our U.S. warehouse.

Canada, UK & EU, AND ALL OTHER COUNTRIES

● You are responsible for return shipping costs. Returns ship to our U.S. warehouse.

Australia

● You are responsible for return shipping costs. Returns ship to our Australian warehouse.

Damaged or Incorrect Items

Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at hello@thafael.com so we can make it right.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval decision. Approved refunds are issued to your original payment method within 10 business days. Your bank may require additional processing time. If 15 business days have passed since your refund was approved and you have not received it, contact us at hello@thafael.com.

 

CANCELLATION POLICY

Orders may be cancelled only if they have not shipped. However, most orders will ship on the same day. To request a cancellation, contact us at hello@thafael.com.

If your order has shipped, it cannot be cancelled. You may then refuse delivery at the time of delivery, which will return the package to us. Once we received the returned item, unopened and in its original condition, you will receive a refund within 3 business days to your original payment method. The shipping costs are non-refundable.